ScaleInk Support

ScaleInk is an iPad app for marking up, measuring, and organizing PDF drawings. This page explains how to reach us for help, report problems, suggest features, or ask about purchases.

Report a Bug

If something isn’t working as expected, please email scaleink.support@gmail.com. Including your iPad model, iPadOS version, ScaleInk version, and the steps that led to the issue helps us fix it faster.

Feature Requests

Have an idea that would make ScaleInk more useful for your workflow? We’d like to hear it — email scaleink.support@gmail.com.

Purchases & Subscriptions

Purchases and payments are processed through Apple’s App Store. ScaleInk does not collect payment details such as credit card information. To provide Pro features, ScaleInk checks the purchase status and entitlement information supplied by Apple’s StoreKit, to the extent necessary to unlock what you’ve purchased.

If you have a question about a charge, a subscription, or a purchase you made, you’re welcome to email scaleink.support@gmail.com and we’ll help however we can. Refunds are issued by Apple, so refund requests must be submitted through your Apple ID purchase history or Apple Support.

Privacy

For details on what information ScaleInk collects (and does not collect), see the Privacy Policy.